Call Centers

7 Tips for Hiring an Answering Service

Are you thinking of hiring an answering service? Answering services can save you time. They can help you build trust with your potential customers, collect more leads, improve your productivity, and take your orders. However, hiring the right call center is challenging.

The following are the best tips for hiring an answering service.

1. Availability

Make sure the answering service is available during your required schedule. You may need them to answer your phone calls after hours, during weekends and on holidays. Therefore, hire an after hours call center that is always open when you need them. You will never miss your phone calls during these times.

2. Your Data

You must know what the this company does with your data. You are responsible for your customer’s personal data. You may incur penalties if you lose them. Additionally, hackers can hack some of these companies just like any other industry. Therefore, hire a reputable, security conscious company that has backup plans and procedures, which help them stop data breaches.

3. The Location

Is the location of the company important to you? It is not that important. But, local companies tend to be the best. Why? They can learn more about your business by visiting it. Once they know more about your business, they can serve your customers better. So, they can answer any question about your business. You will be paying for excellent services.

4. Industry Experience

Most call centers claim they have been in business for several years. However, they have experience in one industry only. Once you find several options for a service, ask them how long they have been in your industry. And ask them about their agents. Make sure their agents are highly trained. You should really choose a company that has several years of experience in your industry.

5. Compare their Prices

These companies typically list their prices on their websites. They usually list the prices of simple message intake and delivery. They may not include the functionality and protocols you require. If you know the services you want, ask several answering services for the prices of those services. Then, choose an affordable company that you feel comfortable with.

6. How Do they Handle Customers?

Answering services offer different types of services. They also have weaknesses and strengths. And they handle clients differently. To choose the right company for your needs, choose the one that handles customers like you. You know how you want your customers to be handled. Therefore, they can become your partner.

7. Reputation

Last, but not least, you must know the reputation of these answering services. The best services have a good reputation. Most people and business owners, who have used these services, say good things about them. They have had a good experience with these services. This is because reputable companies make sure their customers are happy and satisfied all the time.

These are the best tips for hiring answering service. To sum everything up: The right service has a good reputation. It is affordable. It has several years of experience. It handles customers like you. It is available when you need them. And it keeps your client’s personal data safe.

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Call Centers

Why You Should Work with a Call Center

Why You Should Work with a Call Center

Businesses all over the globe have come to rely on call centers to help operate different aspects of their business. Despite this fact there are still some myths and stigmas attached to using a call center rather than keeping sales or customer service in-house.  Let’s dispel some myths and show you why your business can benefit from using a call center.

Call Center Aren’t Concerned with Service

Whether you use an inbound or outbound call center they do measure their performance by a variety of different metrics.  They look at things like handle time, sales metrics and call volume, but that doesn’t mean they aren’t concerned with serving your customers.  There are plenty of highly professional call centers that were created for offering service while at the same time concerned with sales if that is one of their mandates. Here is a look at just how they measure performance.

Call Centers Boost Sales

Even if you employ a call center for handling customer service calls they can still help boost sales.  Every time a customer contacts your business you have the opportunity to make a sale.  Your call center can recommend to your customer products or service that meet their needs.  You can encourage future dealings with your company and leave customers pleased with the encounter.

Outbound Sales

There is a misconception that customers don’t make purchases over the phone but there are countless successful businesses that rely on call centers completely for driving in new customers.  Getting on the phone is one  of the quickest and easiest ways to get new business.  You can also use a database of existing customers to sell them new products and services.  Don’t overlook at the impact a call center can have on your business.

Call Centers Optimize Performance

Call centers have a dozen different ways to track performance and productivity.  They can track the average time of a call, the average sale, how long your customers wait on hold and how many calls get escalated to a supervisor.  While not all of these metrics may not be relevant to you it does show that call centers do more than just make and receive calls, they can be a valuable asset to you.  All of these metrics show you where to optimize and where improvements to your business processes can be made.

Modern day call centers can be more than just someone who answers your phones, they can be part of your team and a partner in building your business.

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